Binding route, item, customs, courier, and handoff rules for Carryn consignments.
These Route Rules form part of the binding agreement between Carryn and each sender, carrier, recipient-side user, and account holder who posts, applies for, accepts, pays for, carries, hands off, confirms, or disputes a consignment through the Carryn platform.
Rules apply to every route
Domestic and cross-border consignments must comply with Carryn rules, applicable law, carrier/courier rules, airline rules, customs rules, and recipient-location requirements.
No unsafe or misdeclared items
Users may not post, carry, conceal, understate, mislabel, or accept items that are unlawful, unsafe, prohibited, restricted, counterfeit, misdeclared, or inconsistent with the listing.
Carryn is not the transporter
Carryn provides the platform, records, payment workflow, and rules. Carryn is not the shipper, carrier, customs broker, courier, insurer, or carrier of record.
1. Acceptance and Binding Effect
By clicking a route-rules checkbox, posting a consignment, applying to carry, accepting a sender request, paying for a delivery, uploading proof, confirming receipt, or otherwise using a route workflow, you agree to follow these Route Rules.
These Route Rules supplement the Carryn Terms of Service, Privacy Policy, Sender Rules, Carrier Rules, and any in-product instructions. If a stricter rule applies under law, courier terms, airline policy, customs rules, or platform instructions, the stricter rule controls.
2. Route Compliance
Every user is responsible for confirming that the origin, destination, item category, contents, packaging, travel method, courier method, delivery deadline, and recipient arrangement are lawful and suitable for the selected route.
Domestic routes may allow broader item categories than cross-border routes, but domestic status does not remove safety, fraud, courier, carrier, recipient, tax, sanctions, export, import, or local-law obligations.
Cross-border routes may require customs declarations, inspection, documentation, duties, taxes, import permissions, export permissions, airline compliance, and border review. Carryn does not guarantee clearance, admissibility, timing, duty amounts, or release by any authority.
3. Item and Contents Rules
The sender must provide a truthful plain-language contents summary, accurate item category, estimated value, weight, dimensions, handling notes, and route information. The actual package contents must match the listing and the contents summary.
The carrier may inspect the package before travel or courier drop-off. If actual contents differ from the listing, include missing items, include extra items, appear unsafe, appear illegal, appear restricted, appear counterfeit, or create any other concern, the carrier must refuse or pause the handoff and use the platform record or support channel.
- No weapons, ammunition, explosives, hazardous materials, controlled substances, illegal drugs, stolen goods, counterfeit goods, illegal cash movement, fraudulent documents, undeclared restricted goods, live animals, regulated plants, or other unlawful items.
- No item that violates airline, airport, courier, postal, customs, export-control, sanctions, food, medication, consumer-product, or local safety rules.
- Factory-sealed sweets and shelf-stable snacks may be allowed only where the route rules, destination rules, and applicable law allow them. Fresh, homemade, dairy, meat, plant, seed, or perishable items remain restricted unless explicitly allowed by the applicable route and law.
- Medication, first-aid items, and medical devices are limited to categories shown in the product flow and remain subject to documentation, original packaging, personal-use limits, and applicable law.
4. Handoff, Inspection, Proof, and Receipt
Before travel or courier drop-off, the carrier must complete required intake proof, confirm whether the package contents exactly match the sender listing, and document any mismatch before continuing.
After intake, eligible deliveries may move to in-transit automatically on the carrier’s stated travel start date, and Carryn may share approximate carrier location with the sender during active transit until final handoff or courier drop-off. Mobile carriers may be asked to allow background location, and Android devices may display an ongoing Carryn tracking notification while that active transit tracking is running.
After final delivery or receipt, the sender-side user must complete required receipt proof and confirm whether all expected items arrived and whether anything extra, missing, damaged, unsafe, or inconsistent was found.
Photos, checkbox confirmations, mismatch notes, complaints, status updates, and chat records are platform evidence records. They do not create insurance, guarantee delivery, transfer custody to Carryn, or make Carryn liable for the consignment.
5. Courier and Label Rules
When a route uses a courier service or Shippo-supported label workflow, users must provide accurate address, dimension, weight, service, recipient, drop-off, and package information. Incorrect information may cause rejected labels, surcharges, delays, returns, loss, or non-delivery.
Courier services, postal services, Shippo, payment processors, and other providers may apply their own terms, restrictions, rates, tracking limits, claims procedures, and label rules. Users are responsible for complying with those provider rules.
Carryn may display rates, labels, tracking, and courier status in the platform, but Carryn is not the courier and does not guarantee courier acceptance, tracking accuracy, transit timing, delivery scan timing, label availability, refund eligibility, or claim outcomes.
6. Risk, Refusal, Suspension, and Reporting
Any user may pause or refuse a route workflow when a legal, safety, mismatch, fraud, packaging, identity, recipient, customs, courier, or payment concern exists. Carryn may also block listings, applications, payments, payouts, labels, or accounts when risk controls indicate concern.
Carryn may preserve and review route records, disclose records to service providers or authorities where appropriate, and cooperate with payment, courier, customs, law-enforcement, or regulatory requests.
7. Liability Allocation
To the maximum extent permitted by law, each user assumes the risks of posting, carrying, handing off, shipping, receiving, and relying on a consignment route. Carryn is not liable for item loss, item damage, customs action, courier delay, courier loss, misdelivery, theft, seizure, refusal, injury, regulatory action, tax, duty, penalty, or user misconduct except where non-waivable law provides otherwise.
Each user agrees to defend, indemnify, and hold Carryn harmless from claims, losses, costs, penalties, damages, investigations, chargebacks, courier disputes, customs matters, and legal expenses arising from that user’s route, item, statements, omissions, conduct, or breach of these Route Rules.
Platform Position
These Route Rules are intended to make route responsibility clear before any consignment is posted, accepted, paid for, carried, couriered, delivered, confirmed, or disputed. Carryn provides the workflow and record; users remain responsible for lawful, accurate, and safe route conduct.