When does the carrier get paid?
Sender payments are held first. The carrier payout is released only after the carrier uploads the required proof photo for the handoff step they control and the delivery reaches the matching completion state.
Domestic + cross-border for the U.S. and IndiaMore countries coming soon
The route is already moving.Make it deliver.
Carryn turns real travel plans into a delivery layer that feels structured, premium, and believable. Senders see route fit, trust signals, and payout terms before approving. Carriers move through one workflow with held payment, pickup proof, receipt confirmation, and a real complaint trail.
Carrier verification required
Payment held until completion
Photo and confirmation checkpoints
Domestic ready
Same-country routes work just as naturally as cross-border ones.
Cross-border ready
Customs-specific friction only shows up when the route actually needs it.
Proof-first
Evidence, status updates, and complaints live inside one delivery record.
Platform Edge
The product feels safer when the workflow is opinionated.
Carryn works better when it stops pretending every delivery is casual. The platform is strongest when trust signals, evidence, and financial state all move together.
What makes it feel premium
Verified carriers before acceptance
Carrier trust signals are surfaced before the sender commits, not after something goes wrong.
Held payment logic
Approval triggers collection, but release still depends on the delivery reaching a real completion state.
Structured evidence layers
Pickup proof, receipt proof, and complaint records are built into the workflow instead of bolted on later.
Conservative item controls
Supported-item restrictions are deliberately narrower than what general customs law might allow.
Before approval
Route, rate, verification, and declared contents are visible up front.
The sender sees who is traveling, when they are traveling, what they charge, and whether they cleared verification before approving anything.
Compare carriers side by side instead of gambling on DMs.
Show supported-item rules before the consignment goes live.
Keep domestic routes simple and add customs context only when needed.
During travel
The delivery thread becomes the source of truth.
Chat, status changes, pickup evidence, and payout state all sit inside the same workflow, so the route never feels disconnected from the record.
Carrier confirms what they received before continuing.
Pickup photos and delivery updates stay attached to the job record.
Payout logic stays aligned with the delivery state instead of side agreements.
At handoff
Completion is treated like a formal check, not a vague thumbs-up.
The sender confirms receipt with a photo, reports any mismatch directly in-platform, and can escalate through a complaint flow without leaving the product.
Receipt photos and mismatch notes become evidence instantly.
Complaint submission is built in for sender or carrier.
Trust signals become more believable when the end state is documented.
How It Works
One flow, three decisive moments.
The experience is strongest when the product is explicit about who is doing what, when proof matters, and why money should move only after the delivery state actually earns it.
The route, the proof, and the payout stay connected end to end.
Workflow map
Step 01
Sender side
Post the route with declared contents and delivery rules.
The sender adds route, deadline, item summary, recipient details, and the operational rules that need to be clear before anyone applies.
Route, recipient, timing, and contents declaration
Step 02
Carrier side
Real travelers apply with timing, rate, and delivery plan.
Approved carriers apply using their actual movement, so the sender is reviewing route fit and payout terms rather than random promises.
Travel plan, rate, verification, and delivery method
Step 03
Completion layer
Proof, confirmation, and payout move in the same direction.
The route finishes with pickup evidence, receipt confirmation, and a completion state that decides whether held funds can be released.
Evidence checkpoints before the delivery is truly closed
Allowed Items Only
Restrictions are part of the design language, not hidden fine print.
Carryn intentionally supports a narrower set of items than the broader legal universe. That keeps sender expectations clearer and reduces the chance that carriers get pulled into avoidable problems mid-route.
Operational philosophy
The best trust system is not just verification. It is a product that narrows ambiguity before a sender posts and before a carrier agrees to carry anything.
Documents and records
Passports, transcripts, certificates, forms, and paper files.
Books and printed materials
Books, notebooks, study materials, and other printed items.
Clothing and textiles
Clothing, shoes, fabric, and other personal textile items.
Small personal-use electronics
Phones, tablets, chargers, headphones, or other non-commercial personal electronics.
Sealed personal-care items
New, sealed, non-hazardous toiletries or personal-care products for personal use.
Sealed sweets and snacks
Factory-sealed sweets, candies, or shelf-stable snacks. Fresh, homemade, meat, dairy, seeds, and plant items are still not supported.
Toys, games, and hobby items
Non-battery toys, board games, puzzles, craft kits, and hobby supplies for personal use.
Small home goods
Small household items such as decor, kitchen tools, linens, mugs, and non-breakable home accessories.
Office and school supplies
Pens, folders, notebooks, calculators, stationery, art supplies, and other non-hazardous school or office items.
Sealed beauty and cosmetics
New, sealed cosmetics or grooming items that are non-aerosol, non-flammable, and not prescription or medical products.
Sealed pantry items
Factory-sealed, shelf-stable pantry goods for personal use. No alcohol, homemade food, fresh food, meat, dairy, plants, or regulated items.
Small sports and fitness gear
Small non-hazardous gear such as gloves, straps, yoga accessories, and lightweight training items.
Personal accessories
Bags, wallets, belts, hats, sunglasses, and similar everyday accessories. High-value jewelry is not supported.
Not supported on Carryn
Some categories are blocked entirely from the platform, even if a user thinks they could personally get them through.
Conservative by design
- Fresh food, homemade food, meat, dairy, fruits, vegetables, seeds, plants, and other agricultural items
- Controlled substances, medical marijuana, unlabelled medicine, supplements, biologics requiring special handling, and commercial quantities of medication
- Cash, currency, bullion, precious stones, and high-value jewelry
- Alcohol, tobacco, vape products, weapons, explosives, and hazardous materials
- Counterfeit goods, wildlife products, drones, satellite phones, and commercial quantities
Get Help
See the sender and carrier walkthroughs plus the delivery-policy FAQs before anyone signs up, logs in, posts a consignment, or applies as a carrier.
Videos
Sender and carrier walkthroughs.
Carrier tutorial
Covers the carrier-side apply and delivery flow that shows up in the briefing prompts.
Sender tutorial
Covers the sender-side posting and approval flow that shows up in the briefing prompts.
FAQs
Answers for payout holds, proof photos, onboarding, and support.
Why does the carrier have to upload proof before changing status?
The proof photo creates a timestamped record of the final handoff the carrier performed. That protects the sender, gives carryn a dispute reference, and prevents payout-triggering statuses from being updated without evidence.
What proof photo is required for direct delivery?
For direct delivery, the carrier must upload a photo of where the item was left or the completed handoff before they can mark the delivery complete.
What proof photo is required for courier handoff?
For courier delivery, the carrier must upload proof right before handing the item to the courier. They can also add the courier tracking number so the sender has a clearer record of the transfer.
What proof photo is required for pickup?
For pickup flows, the carrier must upload proof of where the item was left or the handoff that completed their responsibility before they can move the job into its payout-triggering status.
Can the sender see the proof photo?
Yes. Proof photos are shown in the delivery timeline so the sender can review what happened at the handoff point.
What does the 10% fee cover?
The sender pays the carrier's quoted total. Carryn keeps a 10% platform fee by withholding it from the carrier side instead of charging the sender extra.
How do carrier payouts reach a bank account?
Carriers connect a Stripe payout account from profile before applying to consignments. When a payout is released, Stripe sends it to the bank account attached to that connected account.
Can a carrier accept consignments without setting up payouts?
No. A carrier must connect a Stripe payout bank account before they can submit an application. If payout release is blocked later, the funds stay held until the payout account issue is resolved.
Does the sender get charged before delivery is finished?
Yes, after the sender approves a carrier and completes payment, the payment is collected and held. The funds are not immediately paid out to the carrier.
What happens if a consignment is cancelled after payment is held?
Cancellation handling depends on the delivery state and the payment state. The held-payment design is there so carryn has a controlled point to resolve the outcome instead of sending funds straight to the carrier first.
Do senders and carriers both see the instructional videos?
Yes. Senders see a sender walkthrough before posting a consignment, and carriers see a carrier walkthrough before applying. Both videos are also available in Get Help for replay.
Are the videos required before someone can continue?
No. The videos are intentionally shown every time, but they are not mandatory. They are there to reduce mistakes without blocking repeat users.
What if the proof photo upload fails?
The carrier will need to retry the upload before they can submit the payout-triggering status update. The app blocks that status change until the proof requirement is satisfied.
What if a sender has a problem with the handoff?
The sender can review the proof photo and delivery timeline, then file a complaint through the complaints page. Those records are meant to make disputes easier to assess.
Is carryn liable if something goes wrong?
No. Carryn stores timeline updates, proof photos, receipt confirmations, and complaints for review, but users remain responsible for the consignments they post, carry, and receive.
Where can I rewatch the tutorials later?
Both the sender and carrier walkthroughs stay available in Get Help, and the same audience-specific video is shown again in the briefing prompt right before the relevant flow starts.
Built To Feel Decisive
Clear rules. Clear evidence. Clear reasons to trust the flow.
If you are posting a consignment, you should feel like you are approving from a real operating layer. If you are carrying, you should know exactly what was declared, how the proof works, and when the platform considers a delivery truly complete.
Timing stays visible
Route timing is part of the decision, not a hidden afterthought.
Pickup to handoff
One workflow carries the record from first possession to final receipt.
Conversation stays attached
Chat belongs to the delivery thread instead of disappearing into a separate tab.
Money follows truth
Held payment and confirmation logic move with the documented state.