Privacy notice for the Carryn website, mobile app, and related services.

This Privacy Policy applies to information processed through the Carryn website, mobile app, customer-support channels, complaint workflows, verification flows, payment-related onboarding, and related records.

Carryn operates as a platform connecting senders and independent carriers. Carryn is not the shipper, customs broker, carrier of record, or insurer of consignments, and the existence of platform records does not by itself transfer physical-delivery liability to Carryn.

Depending on how you use Carryn, we may collect account, transaction, device, communications, and support information directly from you, automatically from your use of the platform, and from trusted service providers.

We collect information from several sources: directly from you, from your in-platform activity, from other users involved in a transaction, from payment and verification providers, from storage and infrastructure vendors, and from automated logs generated when you access the platform.

Carryn uses information to operate the platform, maintain safety and trust signals, process payments and payout workflows, respond to complaints, comply with law, and improve the service.

Carryn may share information where reasonably necessary to operate the service, complete a user-requested workflow, investigate risk, satisfy legal requirements, or protect the platform and its users.

Some parts of Carryn rely on third-party providers for payments, payouts, identity checks, storage, communications, and infrastructure. Those providers may collect and process data under their own terms and privacy notices in addition to this Policy.

Carryn may receive status results, identifiers, limited onboarding metadata, compliance flags, and other operational information from those providers, but Carryn does not promise that all raw underlying financial or identity data is stored directly by Carryn.

Carryn retains information for as long as reasonably necessary for the purposes described in this Policy, including account administration, transaction completion, fraud prevention, payment settlement, support, legal compliance, security, complaint resolution, and recordkeeping.

Retention periods may differ by data type. Even if you close your account or request deletion, Carryn may retain certain records where required or reasonably necessary for disputes, tax, accounting, audits, payment reversals, legal claims, safety investigations, or compliance obligations.

Carryn uses administrative, technical, and organizational measures intended to protect information appropriate to the nature of the data and the service. No internet, app, cloud, storage, messaging, or payment system is completely secure, and Carryn cannot guarantee absolute security.

Users are also responsible for securing their own credentials, devices, accounts, email inboxes, and communications channels.

Carryn may process or store information in jurisdictions different from the one in which you live or use the platform, including through infrastructure or providers located in other countries.

By using Carryn where legally permitted, you understand that your information may be transferred to, stored in, or accessed from jurisdictions with different data-protection laws than your home jurisdiction.

Depending on your jurisdiction and the nature of the information, you may have rights or choices relating to access, correction, deletion, withdrawal of consent, complaint submission, or account closure.

Carryn may require reasonable verification before acting on a request and may deny or limit a request where permitted by law, where the request cannot be authenticated, or where retention remains necessary for legal, security, fraud, payment, or dispute purposes.

Carryn intends for this Policy to function as a plain-language notice describing the categories of information collected, the purposes for which it is used, the categories of parties with whom it may be shared, retention considerations, and available rights-request channels.

Where California, India, or another jurisdiction imposes additional or non-waivable notice, rights, consent, correction, deletion, grievance, or disclosure requirements, Carryn will interpret and apply this Policy together with those mandatory legal requirements.

Carryn is not intended for children and is not designed as a youth-directed service. If you are not legally allowed to enter into a binding agreement or use the platform under applicable law, you may not use Carryn.

If Carryn becomes aware that information was collected in violation of applicable age-related restrictions, Carryn may take steps to delete the information, restrict the account, or request additional verification.

Carryn may retain complaint records, evidence photos, communications, verification references, and transaction records for operational and legal reasons, but that recordkeeping does not make Carryn responsible for missing, extra, damaged, delayed, illegal, unsafe, or misdeclared contents.

Users remain responsible for the consignments they post, accept, carry, receive, inspect, declare, and release through the platform.

Carryn may update this Privacy Policy from time to time. The "Last Updated" date above reflects the latest version. Material changes may also be communicated through the website, mobile app, email, or other reasonable channels where appropriate.

Privacy questions, grievance messages, and verified rights requests may be sent to carryn.support@gmail.com.